How to White-Label a Document Signature API in Your SaaS Product

If you're integrating a document signature API into your product, your customers shouldn't feel like they're using someone else's software. The signing experience should look and feel like your product, not a third-party tool.

White-labeling makes that possible. But most developers think white-labeling just means slapping your logo on something. In practice, it's more nuanced. A fully branded digital signature API integration involves three distinct layers, and you don't always need all of them.

This guide breaks down what each layer does, when to use it, and how to implement a white-labeled PDF signature API that fits your product.

What white-labeling actually means for e-signatures

When a customer signs a document through your app, several touchpoints carry branding:

• The email that notifies them a document is ready to sign

• The signing interface itself

• Completion and reminder notifications

• Any legal terms or acceptance steps

By default, most signature APIs brand all of these with their own name. White-labeling lets you replace that branding with your own, or remove it entirely.

The goal is simple: your customers interact with your brand throughout the entire signing workflow. They never see the underlying API provider.

The three layers of white-labeling

Layer 1: Branded email domains

The quickest win. Instead of sending signing requests from noreply@signatureprovider.com, emails come from your domain, like documents@yourcompany.com.

This requires DNS configuration (SPF, DKIM, and DMARC records) to verify domain ownership and ensure deliverability. Once set up, all outbound emails appear to come directly from you.

For multi-tenant SaaS products, you can take this further. Some document signature APIs support workspace-level email domains, letting each of your customers send from their own domain. A property management platform, for example, could have signing emails come from leases@buildingname.com for each property.

If you're looking for a quick implementation, check out How to White-Label Your E-Signature Emails and Signing Links for a step-by-step walkthrough.

Layer 2: Notification control

Branded emails are good. Full control over notifications is better.

Most digital signature APIs send four types of automated emails: signing requests, completion confirmations, expiration warnings, and cancellation notices. A white-label configuration lets you disable any or all of these per signing request.

Why would you want to disable them? Because you might want to:

• Send signing links through your own email infrastructure

• Integrate notifications into existing customer communication flows

• Control the timing of reminders and follow-ups

• Match email templates to your brand voice

When you disable the API's emails, you retrieve signing URLs directly from the API and distribute them however you want. This is especially useful if you already have transactional email infrastructure (SendGrid, Postmark, Customer.io) and want signing notifications to flow through the same system.

Layer 3: Embedded signing experiences

This is the full white-label solution. Instead of redirecting users to a third-party signing page, you embed the signing interface directly in your application.

With embedded signing, the entire workflow happens inside your product. Users never leave your domain. They see your header, your footer, your navigation. The signing interface appears as a seamless part of your app.

Most PDF signature APIs offer embeddable components for:

• Signing: The actual document signing flow

• Template editing: Letting users define signature fields and placeholders

• Signing request configuration: Setting up recipients, order, and options

Embedded experiences typically use JWT (JSON Web Token) authentication. Your backend generates a short-lived token, and the frontend loads the embedded component with that token. No API keys exposed to the client.

For SaaS products where document signing is a core feature, embedded signing is usually worth the implementation effort. Your product feels more cohesive, and you maintain full control over the user experience.

Choosing the right approach

Not every integration needs full white-labeling. Here's how to decide:

Branded emails only works well when signing is an occasional feature, not a core workflow. Your customers get a professional experience without significant development effort. Implementation takes a few hours, mostly DNS configuration.

Branded emails + notification control fits products where you want to own the communication layer. You might have specific compliance requirements around email, or you want signing notifications to match your existing templates. This adds a day or two of work to integrate with your email system.

Full embedded experience is the right choice when signing is central to your product. HR platforms, contract management tools, real estate software, healthcare onboarding systems. If your customers spend significant time in signing workflows, embedding that experience pays off. Expect a few days to a week of integration work, depending on how many components you embed.

Implementation considerations

A few things to think about before you start:

Workspaces and multi-tenancy. If you're building a multi-tenant SaaS product, look for a document signature API that supports customer workspaces. Each of your customers gets an isolated environment with their own templates, signing history, and (optionally) email domain. This keeps data cleanly separated without building tenant isolation yourself.

Security. Generate JWT tokens on your backend, never in client-side code. Keep token expiration short (1-4 hours is typical). Validate iframe message origins if you're handling events from embedded components.

Compliance. White-labeling doesn't change the legal validity of signatures. A well-designed digital signature API maintains compliance with ESIGN, UETA, and eIDAS regardless of branding. Make sure your provider supports the regulatory frameworks relevant to your customers.

Cost. Enterprise signature platforms often charge premium fees for white-labeling features. Some providers include white-labeling at all pricing tiers. If you're cost-conscious, compare what's included before committing. Firma.dev pricing includes all white-labeling capabilities with pay-as-you-go pricing at $0.029 per envelope.

Getting started

If you're evaluating document signature APIs for a white-labeled integration, start by mapping out which touchpoints matter most to your customers. Do they care about email branding? Do they need the signing flow embedded? The answers will guide your implementation scope.

For a detailed technical walkthrough, the Firma.dev White Labeling Guide covers custom email domains, notification settings, and embedded components with code examples.

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