1. Definitions

• Customer: A business entity that purchases and uses credits to access the Service.

• End User: An individual who signs documents via a Customer's integration.

• Credits: Units you purchase to consume Service features (e.g. creating envelopes, requesting signatures).

• Automatic Top-Up: A configuration by which we automatically bill you for additional Credits when your balance falls below a threshold.

  
  

2. Credit Purchasing & Pricing

1. Credit Pricing:

   Base price is quoted in USD. Other currencies may be offered at checkout, with the exchange rate fixed at the time of purchase.

2. No Expiration:

   Credits do not expire and remain in your account until used.

3. Automatic Top-Up (Optional):

   You may enable Automatic Top-Up to purchase additional Credits once your balance falls below your configured threshold.

4. Invoices & Currency:

   All invoices display USD as base currency and, if applicable, the local currency equivalent at the fixed purchase-time rate.

   
   

3. Service Suspension & Reactivation

1. Immediate Suspension:

   If your Credit balance reaches zero, your access to the Service is suspended immediately.

2. Reactivation:

   Service resumes automatically once you purchase additional Credits.

   
   

4. Refund Policy

• Purchase Errors:

  You have 3 calendar days from the purchase date to request a refund for mistaken purchases.

• Limitation:

  No other refunds (including for unused Credits) are available beyond this 3-day window.

  
  

5. Term & Termination

1. Term:

   These Terms begin on the Effective Date and continue until terminated.

2. Termination for Non-Payment:

   We may terminate or suspend your Service immediately if you fail to purchase Credits or pay any amounts due.

3. Termination for Cause:

   Either party may terminate if the other materially breaches these Terms and fails to cure within 30 days of written notice.

4. Effect of Termination:

   All unpaid invoices become immediately due. You forfeit any remaining Credits if we terminate for your breach.

   
   

6. Governing Law

• These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

• Any dispute arising under these Terms will be resolved in the federal or state courts located in Delaware.

  
  

7. Changes to Terms

We may update these Terms from time to time. We will post changes at https://firma.dev/terms and update the "Effective Date." Continued use of the Service after changes constitutes acceptance.

8. Contact Us

For questions or refund requests, please us our support form on your dashboard.